If you cannot find the answer to your question, we will gladly assist you. Send us an email at hello@geminiatelier.com.

What is Gemini Atelier's concept?

Gemini Atelier offers a large selection of kid's designer brands of clothing, toys, design & interior and beauty & care. Our store focuses on carefully curated products and we hope to provide our customers with a great shopping experience for their little ones. 

How Can I Choose The Right Size?

You can easily spot the best size for your little ones by referring to our Size Guide that provides a conversion table to all major size systems.

The Size Guide is conveniently available on the page of each product.

Which Payment Methods Do You Accept?

We accept the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, MobilePay

Please note that your billing address must match the address on your credit card statement.

What is Gemini Atelier's shipping policy?

After placing an order with Gemini Atelier and completing the payment, you will receive an email with the order confirmation and order number. We usually dispatch orders within 1-3 business days.

Please find the shipping cost for your destination here.

As soon as your order is dispatched, you will receive an email confirmation with the tracking number. Please ensure there is someone available to receive the package at the shipping address. If the parcel content gets damaged during transit, please report it to us immediately.

Does Gemini Atelier offer gift wrapping?

Yes, we offer gift wrapping for an additional cost. Please select the gift wrapping option in the cart. The price is 15 DKK/2 €. If you would like a personalized note with the gift, please write it in the Note field.

How Can I Track My Order?

Once you have placed your order online, you will receive your purchase details and shipping updates at the email you provided during checkout.

What is Gemini Atelier's return policy?

Gemini Atelier has a 30-days return policy. Within 30 days from the date you placed your order, you can return it fully or partially. Please send us an email at returns@geminiatelier.com and follow the steps provided in our Return & Refund Policy.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us as soon as possible directly by email at returns@geminiatelier.com. We will be happy to assist you in organizing the return and/or the refund of the item.

What should I do if there are delays or other issues with my order?

Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date. While we cannot be held accountable for delivery company delays, if you contact us at hello@geminiatelier.com, we will gladly assist you in resolving any issues that arise.